Charlotte, as chief customer officer is responsible for growing relationships with American Expresses customers internationally. By developing best in class products, evolving how to attract new customers and enhancing capabilities and processes, Charlotte and her team are transforming how the company  connects with customers and enriching what it means to be a member of American Express.  

Prior to this role Charlotte led the UK Business as Country Manager delivering record levels of Billings and Revenue growth; solidifying the UK as one of the best performing markets outside of the United States. Charlotte joined American Express in 2000 and has held roles including Head of Product, Pricing & Portfolio Management for Europe and Head of Brand and Marketing. 

Charlotte is passionate about ensuring American Express is a welcoming place where everyone can bring their whole selves to work. She led the company’s commitment to signing the Women in Finance charter, the Race at Work charter and becoming a signatory of The Valuable 500 with its commitment to action on disability inclusion. As part of her advocacy for diversity, equity, and inclusion she also supported the creation of the Inclusion and Diversity Council in the UK and has taken a personal interest in actively championing colleagues to achieve their ambitions.  

Outside of American Express, Charlotte is a trustee of the Friends of St Marcellin’s Children, a charity supporting orphans and vulnerable children in Africa.  



Charlotte Duerden
EVP, Chief Customer Officer
American Express